Terms & Conditions

3.1 Subscription Tiers

Vizby offers multiple subscription tiers (e.g., Free, Essential, Growth, Scale, Enterprise). Each tier has designated allowances of:

• Content Generation Tokens (used for blog posts, rewrites, and translations).
• AI Visibility Tests (frequency and selection of tested models).
• Product and Collection Audits.

3.2 Token and Reset Mechanics

Paid Plans (Monthly & Yearly): Content generation tokens and audit quotas reset monthly on your plan's dynamic anniversary billing cycle date, regardless of whether you are billed monthly or annually.

• Unused Tokens: Unused monthly token allowances do not roll over to the next billing cycle.
• Token Consumption: Tokens are charged at the start of an AI task. If a system failure or network timeout prevents a task from completing successfully, the spent token is eligible for an automatic or manual refund to your account balance.

3.3 Cancellation & Grace Periods

Upon cancelling your Vizby subscription in the Shopify Admin, we honor your paid term:

• Monthly Subscription: You will retain access to your plan features and token resets until the end of your current monthly billing period, at which point the resets stop, and your plan reverts to Free.
• Yearly Subscription: You will retain monthly token resets and feature access for the remainder of your paid 12-month term, at which point resets stop and your plan reverts to Free.
• Post-Expiration: Once a cancelled subscription term expires, all remaining tokens are frozen or cleared, and no further monthly resets occur.

4.1 AI Inaccuracies and “Hallucinations”

AI models can produce inaccurate, incomplete, misleading, or outdated information (commonly known as "hallucinations"). EYweb does not guarantee the accuracy, truthfulness, or legal compliance of any content, descriptions, SEO recommendations, or FAQs generated by the App. It is your sole responsibility as the Merchant to review, edit, verify, and approve all AI-generated text, product data, and alt-texts before publishing them live to your storefront.

4.2 SEO and Ranking Disclaimer

The metrics, recommendations, and "AI Readiness Scores" provided by Vizby are estimates based on algorithmic assessments. EYweb makes no guarantees, representations, or warranties that using Vizby's recommendations or content will:

• Increase organic search rankings.
• Increase recommendation frequencies on ChatGPT, Claude, Perplexity, or Gemini.
• Increase traffic, conversion rates, or sales.

4.3 Third-Party Media Sourcing

Vizby utilizes the Pexels API to auto-select and embed royalty-free images. While we endeavor to fetch relevant images, we are not liable for the content, accuracy, or copyright compliance of images pulled from third-party networks. You are responsible for ensuring that featured storefront imagery conforms to your brand guidelines and local regulations.

5.1 Customer and Shop Data Compliance

Vizby does not store or monetize your customer's personally identifiable information (PII). In compliance with GDPR and general data privacy frameworks, Vizby supports and immediately processes Shopify's mandatory privacy webhooks:

• customers/data_request: We will compile and deliver any personal data we hold upon a verified customer request.
• customers/redact: We automatically delete or anonymize customer personal data from our systems upon request.
• shop/redact: Upon uninstallation of Vizby, we delete and anonymize all store configuration, sessions, and identifying information, retaining only anonymized aggregated logs to prevent token/onboarding fraud.